Packaging & Shipping

Packaging & Shipping Orders

After work is completed some of our customers require goods to be despatched directly to their clients either in one large single consignment or separately to individual addresses. Should you wish us to do the same for your business (Custom Frames branding will not be shown on any goods or packaging) we will be pleased to include your documentation or promotional material etc at the point of packaging.

Feel free to call us on 0115 979 4604 and we'll be happy to listen to all your requirements and offer sensible and cost effective solutions.

Shipping Crates

If your frames or artwork are to be sent overseas, our experienced staff, will construct shipping crates specifically built for your goods. Sealed waterproof membranes can also be used to protect work from being water damaged in transit and all goods are packed to a high standard to withstand the rigours of shipping by air or sea.

Carriage

Carriage can be sourced and provided by Custom Frames or if you wish, we can have packaged goods ready for collection for your own carriers. (This may be a better option to our clients with regular pick-ups or volume orders as carriers will often give special rates directly to you for this service).

Damages/Breakages

Over the years of packaging and shipping goods, we have only had a handful of goods returned due to extreme miss handling by some carriers. Most carriers (if not all) will refuse insurance cover for the breakage of glass. Shipping creates are normally the most reliable way of getting goods to the destination safely however if you require glazed frames to be despatched within the UK mainland by typical UK carriers we would recommend in this instance that we use a good quality acrylic glazing for this purpose as opposed to glass.

Stretched canvases pose no problems for despatch.

We are always pleased to arrange carriage on behalf of our clients, we do this as a courtesy service.

By requesting us to arrange delivery on your behalf, you will be agreeing to our Terms and Conditions.