Over the years of packaging and shipping, we have only had a handful of goods returned due to extreme miss-handling by some carriers. Most carriers (if not all) will refuse insurance cover for the breakage of glass. If you do decide to ship a frame/s containing glass this must be shipped within a wooden crate as the sender (yourself) is legally responsible should any handler come to harm by broken glass. If you require glazed frames to be dispatched within the UK mainland by typical UK carriers using heavy duty packaging we would only recommend the use of a good quality acrylic glazing for this purpose as opposed to glass
Our clients have the choice (once we have packaged goods) to either,  Arrange their own preferred carriers and for them to collect the goods directly from our workshop in Bulwell or  Ask us to arrange this on their behalf.
Should the second option be your choice, please read our Terms and Conditions. By requesting arranged carriage through Custom Frames Ltd you will be agreeing to our T & C’s set out at the bottom of this page.
Whilst we are always pleased to arrange carriage on behalf of our clients, we do this as a courtesy service. If loss or damage occurs once the parcels have left our premises any issues must be taken up with the carriers involved with this delivery. Custom Frames Ltd cannot accept any liability to replace or reimburse lost/damaged or late delivery of goods.
Damage must be reported within 3 days and lost items reported within 5 days
Standard insurance ( given by the carriers) on any uplifted goods is £15.00 per kilogram with an excess for the first £60 of the value. Please note glass will not be covered by any of the major carriers.
Claiming on any carriers insurance can be a lengthy and time consuming process however if a claim was to be made by our clients for an amount over the £60 excess we would fill in the relevant forms and negotiate on your behalf (as a third party you would not be able to liaise directly with the couriers) we would pass on any information and keep you informed of the progress or outcome.